How Northwind Heating & Air stopped missing calls
Business
Northwind Heating & Air
Owner
Tom Hale
Trade
HVAC
Using PickAi for
2 years
0
Missed calls last month
24/7
Calls answered
+31%
Emergency jobs booked
The short version
Tom’s busiest calls come after hours, and now every one of them gets answered.
Winter nights
No-heat calls arrive at the worst hours. Tom was sleeping with his phone on the pillow and still missing work.
Someone always picks up
PickAi answers around the clock, sorts emergencies from routine jobs and only wakes Tom when it matters.
A full month with none missed
Northwind went a full month without a single missed call, and emergency bookings climbed by 31%.
“When the heat goes out at midnight, somebody picks up. That’s the whole business.”
Tom Hale
Northwind Heating & Air